Our returns policy is like us: straightforward, no nonsense and honest: we stand behind all our work. If it’s a manufacturing issue from our end, we will fix it. If it’s a change of mind issue, tough luck.
Not to be rude but you get the idea.
Basically if we stuff it up, we fix it. If customers stuff it up, they deal with it.
We don’t offer refunds; we will happily either fix or replace the item.
Once your damaged or defective return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the expected result: fixed or replaced.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, a free replacement or fix is purely at our discretion.
To complete your return, we do require a receipt or proof of purchase.
To return your product, you should mail or courier your product to: 120 Galloway Street, Hamilton East, Waikato 3612.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless the item is being returned due to a defect, in which case we will happily refund the shipping cost.
Please use a trackable shipping service. We don’t guarantee that we will receive your returned item, so tracking and insurance is vital.
Contact us HERE for questions related to refunds and returns – we’re always happy to help.